www.itsm.info provides ITSM information and consulting service solutions based on ITIL best practices

ITSM portal - information on ITIL best practices and consulting solution services


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About www.itsm.info

www.itsm.info is an ITSM information portal that provides Business and Technology Consulting information and solutions that are dedicated to providing cost effective, high quality management and enterprise wide solutions that meet and exceed customer requirements. Specializing in ITSM solutions and best practices, the information is from subject matter experts in providing end-to-end solutions that range from assessment, through planning to implementation, support, and education.

White papers and consulting services provided by www.itsm.info include all aspects of IT Service Management (ITSM) including best practice methods and standards, ITIL, Project Management, Data Center Consolidations, and Business Process methodology and alignment of IT to business requirements. The following is a partial list of e-zine websites that reference www.itsm.info white papers and service briefs:

Email : RL_Consulting@ITSM.info
Phone: 480-361-7788


About Rick Leopoldi the Author of www.itsm.info

Mr. Leopoldi is a Managing Business Consultant having more than 40 years experience in IT. For the past 30 years he has developed and delivered process, methods, and technology infrastructure consulting solutions for major organizations worldwide and specializes in ITIL and ITSM best practices. Rick is a certified ITIL V2 Service Manager and V3 Expert.

Rick has held senior consulting positions at various global consulting organizations developing effective solutions to meet specific customer business requirements.

He holds a Bachelor's degree in Mathematics from Lehman College in New York and a Master's degree in Business Administration from the University of Hartford in Connecticut.

Until recently, Rick was a Business Consultant at HP and a Vice President, Executive Advisor at Computer Associates.

Click   here  to view his resume Professional Profile.


Solution Service Deliveries

Listed below are some of the companies that Rick Leopoldi has performed solution services for over the past 40 years:

Merrill Lynch TRW Credit Corporation NYNEX Mobil Oil Eatons (Canada)
DeFasco (Canada) Australian Department of Health Australian Department of Social Services Exxon Interstate Bank
Sprint FDIC Social Security Administration PG+E Shell Oil
StorageTek Travelers Insurance Hartford Insurance Stanley Works Northeast Utilities
HP Hood Combustion Engineering Pratt and Whitney Hamilton Standard CIGNA
Phoenix Mutual Mass Mutual Memorex/Telex Amdahl Corporate Computing DMR (Canada)
Fujitsu HP Consulting Cisco California Department of Corrections California Teale Data Center
Maricopa County AZ US Postal VISA MasterCard TRW
US West Galileo Eskom Utilities (South Africa) Banco Espirito Santo (Portugal) Charming Shoppes
AT&T TransTech Independent Blue Cross of Pennsylvania TeleDenmark Communications (Denmark) Emergency Medical Services Corp Paramount Studios
Sempra Energy State of Alaska Marathon Oil AMEX TIAA-CREF
DHL Mayo Clinic CDC Toyota Financial Svcs Xcel Energy


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Email : Rick@ITSM.info

NOTE: This website and the information contained herein is maintained by Rick Leopoldi of RL Information Consulting LLC. Some information is considered "public domain" and contained here as a central repository, all other portions of IT Service Management information is proprietary to RL Information Consulting LLC.