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ITIL Fundamentals
ITIL is a registered trade mark of OGC - the Office of Government Commerce

ITIL is a set of books that have been developed, documented, and published by the UK Office of Government Commerce (OGC). They describe an integrated set of process oriented best practices for managing IT services. Although there are many supportive documents that have been developed surrounding the ITIL best practices, they are fundamentally organized into 2 functional areas:

IT Service Support

IT Service Delivery

The OGC did not author the entire library of ITIL books. ITIL is the result of many organizations and industry experts. In conjunction with OGC, they all performed an editorial functions. OGC examined the processes presented in the books to ensure that they met ISO9001 quality standards. Therefore ITIL is essentially non-proprietary since it is not based on any one person or organization's view of a particular process.

ITIL represents best practices because the books reflect the experience of many IT professionals and experts. It is also a quality document since it met ISO9001 standards. Lastly, ITIL is considered "public domain" because it is a Crown Copyright.

 

Additional ITIL Information

In addition to the IT Service Delivery and IT Service Support set of books, there are:

Additional information can be found at the ITIL website: www.itil.co.uk/index.html

 

 

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Email: Info@ITSM.info

NOTE: This website and the information contained herein is maintained by Rick Leopoldi of RL Information Consulting LLC. Some information is considered "public domain" and contained here as a central repository, all other portions of IT Service Management information is proprietary to RL Information Consulting LLC.