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About www.itsm.info
www.itsm.info is an ITSM information portal that provides Business and Technology Consulting information and solutions that are dedicated to providing cost effective, high quality management and enterprise wide solutions that meet and exceed customer requirements. Specializing in ITSM solutions and best practices, the information is from subject matter experts in providing end-to-end solutions that range from assessment, through planning to implementation, support, and education.
White papers and consulting services provided by www.itsm.info include all aspects of IT Service Management (ITSM) including best practice methods and standards, ITIL, Project Management, Data Center Consolidations, and Business Process methodology and alignment of IT to business requirements. The following is a partial list of e-zine websites that reference www.itsm.info white papers and service briefs:
• ITSMWatch.com
• TechRepublic.com
• SearchCIO.com
• CNET.com
• ZDNet.com
• Forbes.com
• ITPapers.com
• B2BToday.com
• WebHostingMonthly.com
• WatchIT.com
• EBizQ.com
• Apecture.com
• Procuro.org
• DevX.com
Email :
RL_Consulting@ITSM.info
Phone:
480-361-7788
About Rick Leopoldi the Author of www.itsm.info
Mr. Leopoldi is a Managing Business Consultant having more than 40 years experience in IT. For the past 30 years he has developed and delivered process, methods, and technology infrastructure consulting solutions for major organizations worldwide and specializes in ITIL and ITSM best practices. Rick is a certified ITIL V2 Service Manager and V3 Expert.
Rick has held senior consulting positions at various global consulting organizations developing effective solutions to meet specific customer business requirements.
He holds a Bachelor's degree in Mathematics from Lehman College in New York and a Master's degree in Business Administration from the University of Hartford in Connecticut.
Until recently, Rick was a Business Consultant at HP and a Vice President, Executive Advisor at Computer Associates.
Click here to view his resume Professional Profile.
Solution Service Deliveries
Listed below are some of the companies that Rick Leopoldi has performed solution services for over the past 40 years:
| Merrill Lynch | TRW Credit Corporation | NYNEX | Mobil Oil | Eatons (Canada) |
| DeFasco (Canada) | Australian Department of Health | Australian Department of Social Services | Exxon | Interstate Bank |
| Sprint | FDIC | Social Security Administration | PG+E | Shell Oil |
| StorageTek | Travelers Insurance | Hartford Insurance | Stanley Works | Northeast Utilities |
| HP Hood | Combustion Engineering | Pratt and Whitney | Hamilton Standard | CIGNA |
| Phoenix Mutual | Mass Mutual | Memorex/Telex | Amdahl Corporate Computing | DMR (Canada) |
| Fujitsu | HP Consulting | Cisco | California Department of Corrections | California Teale Data Center |
| Maricopa County AZ | US Postal | VISA | MasterCard | TRW |
| US West | Galileo | Eskom Utilities (South Africa) | Banco Espirito Santo (Portugal) | Charming Shoppes |
| AT&T TransTech | Independent Blue Cross of Pennsylvania | TeleDenmark Communications (Denmark) | Emergency Medical Services Corp | Paramount Studios |
| Sempra Energy | State of Alaska | Marathon Oil | AMEX | TIAA-CREF |
| DHL | Mayo Clinic | CDC | Toyota Financial Svcs | Xcel Energy |
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Email : Rick@ITSM.info
NOTE: This website and the information contained herein is maintained by Rick Leopoldi of RL Information Consulting LLC. Some information is considered "public domain" and contained here as a central repository, all other portions of IT Service Management information is proprietary to RL Information Consulting LLC.
