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Preface
Last month we discussed a critical core area of ITSM, Change Management, defining it and the best practices and other supporting ITSM information relative to performing it.
This month we will be focusing on one other critical ITSM core area, Configuration Management, defining it and the best practices and other supporting ITSM information relative to performing it.
Configuration Management - A Workable Definition
Configuration Management is the process of managing the physical and logical configuration perspective of IT infrastructure and the IT services being provided.
Configuration Management Objectives
1) Develop an initial Configuration Profile of the logical and physical IT infrastructure across the 5 perspectives of people, process, technology, organization, and integration.
2) Set up a Configuration Management function to identify and register key production components.
3) Develop a procedure for tracking the “state changes” of these components and their relationship to IT users.
4) Integrate with Change Management and bring the computing environment to a known baseline state.
Configuration Management Guidelines
Experience has shown that typically, Configuration (and Change) Management processes are best implemented initially as a manual system. Once the processes have been in practice for some appropriate period, then the processes can take advantage of automation options of Change assessment and tracking and automated review and registration of Configuration Data Base (CMDB), Configuration items (CI’s).
1) Plan - for best practices to manage the configuration
2) Identify - all components of an IT infrastructure
3) Control - to manage the CI's within/and the CMDB
4) Status - record and report all information for each CI
5) Verification - a recurrent audit of the configuration
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Configuration Management Resulting Benefits
• Reduce Costs by documenting and managing to keep current the configuration of the IT infrastructure
• Increased stability of IT environment
• Increased quality of IT service
• Decreased cost of IT operations
• Increased flexibility
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Downloads
White Papers:
» SLA Description and Templates
» Consolidation Questionnaires
» Service Continuity Methods
» Project Management Practices
» Developing a Communication Plan
» Data Management Process
» Proactive Business Model
» Realization of Benefits
Service Briefs:
» ITSM Maturity Assessment
» Incident and Problem Management
» Service Continuity
» Config and Change Management
» Service Level Management
» Capacity Management
» Availability Management
» Release Management
- Click Here -
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Additional Information
Visit www.itsm.info
to learn about ITSM, IT Infrastructure
Library (ITIL), and SolutionMethod™ (a
Policy Based ITSM Approach). In
addition, you can download free and
informative white papers,
questionnaires, and service briefs. This includes more in-depth information on the topics presented in this newsletter.
To learn how RL Consulting can assist in achieving IT Service Management goals and our full range of solutions:
Contact us at RL_Consulting@itsm.info or phone us at 602-996-6830
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Volume 5 - July, 2002
This newsletter and the information contained herein is maintained by Rick Leopoldi and property of RL Information Consulting LLC.
